E-sim not working

VJonhQwer — Wed, 11 Mar 2026 00:58:48 GMT

Hi i paid for a new forfaits and when it did the auto download it when good until it didn’t work so can I have a QR code or something in my email?

Re: E-sim not working

softech — Tue, 10 Mar 2026 13:19:52 GMT

there is a chance that the problem you are experiencing was because the Public Mobile esim is already installed and just not properly enabled

On Android: Check your Sim Card Manager and see if a Public Mobile eSim is there. If so, make sure it is enabled.

On iPhone: check Settings > Celluar and see if the eSIM is there. If it is, make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on

if you don't see the Public Mobile esim there, check the Welcome email, there should be a QR code for the esim for you to scan and install manually. If you cannot find it in Inbox of your email, check also the Spam box.

If the Public Mobile eSIM is there, disable or delete those non PM sim (eSIM/Physical sim).
If the non-PM sim is physical, remove it. If the non-PM sim is an esim, disable using the SIM Manager on the phone (or set as Secondary and turn off "Turn on this line" for this non-PM esim)

Then reboot the phone and click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetooth connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, open ticket with PM by private message CS Agent using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there will reply

Re: E-sim not working

VJonhQwer — Tue, 10 Mar 2026 13:58:39 GMT

Thanks for trying to help me but I do think I need a new QR code I think.

Re: E-sim not working

CSA_PM — Tue, 10 Mar 2026 14:20:46 GMT

Hello @VJonhQwer,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Re: E-sim not working in Get Support

E-sim not working

Re: E-sim not working

Re: E-sim not working

Re: E-sim not working