topic Re: E-Sim not working on iphone xs. in Get Support

E-Sim not working on iphone xs.

irfanqasim — Fri, 30 Jan 2026 14:19:03 GMT

i tried for the frist time it took esim but no network. i deelted the e-sim and tried to re install the esim and that is giving me error that esim cannot be added. please try again or contact service provider. its been 4 days now with no service. i have tried emailing from community also but no replies.
can any help me on this or please send me physical sim .

Re: E-Sim not working on iphone xs.

BKNS27 — Fri, 30 Jan 2026 14:37:56 GMT

@irfanqasim

Best to purchase a SIM from Amazon or from a Telus/Koodo/Mobile Klinik store. If your order a SIM from PM it might take up to 3 weeks to arrive.

Contact a CS_Agent is through dm and not email.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: E-Sim not working on iphone xs.

irfanqasim — Tue, 10 Mar 2026 02:26:05 GMT

I have purchased the SIM card from Telus store . I am not able to activate it singly account on mobile ap as its asking for code that is generated on mobile number ###-###-####. but it not working from day one due to e-sim error .

new SIM # I got from store is ###################

kindly assist me to activate the Sim card .
also please refund me for February month as my subscription is not activate fully so did not use it.

Re: E-Sim not working on iphone xs.

softech — Tue, 10 Mar 2026 02:26:15 GMT

@irfanqasim

I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

(Since it is a bit late tonight, they might not reply you until tomorrow morning)

Re: E-Sim not working on iphone xs.

CSA_PM — Tue, 10 Mar 2026 12:08:08 GMT

Thank you for the escalation! The customer is in contact with an agent.