topic Phone not receiving calls in Get Support

Phone not receiving calls

Kyle2026 — Tue, 10 Mar 2026 01:24:58 GMT

Switched over to public mobile from bell

everything seems to work, texts, data and phone calls going out but it won’t receive calls and goes directly to voicemail???? Any suggestions?

Re: Phone not receiving calls

BKNS27 — Tue, 10 Mar 2026 01:27:32 GMT

@Kyle2026

Try resetting the Network setting and reboot the phone.

Re: Phone not receiving calls

Handy1 — Tue, 10 Mar 2026 01:27:47 GMT

@Kyle2026 Did you reply YES to the confirmation text from bell ? Check if your bell sim still works if it’s been more then 5 hours and you did reply YES then port didn’t complete and if you didn’t reply YES then it certainly didn’t complete and you will need to have the port request re triggered you can get up date from porting team to verify

for live support , will send you the number private message as we not allowed to post it here

if they are unable to help you need to contact support by

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Phone not receiving calls

Kyle2026 — Tue, 10 Mar 2026 01:53:03 GMT

I did respond yes, but it hasn’t been 5 hours yet

Re: Phone not receiving calls

hTideGnow — Tue, 10 Mar 2026 01:57:17 GMT

hi @Kyle2026 you already have the PM sim card in the phone? make sure the Bell sim card is removed and Bell eSIM is disabled, then try Reboot the phone once more and check inbound calls

if you still cannot receive calls, try this again in an hour or try in the morning.