topic Re: SIM card purchase in Get Support

SIM card purchase

masasj — Mon, 09 Mar 2026 20:53:43 GMT

Hi again,

I tried buying the SIM card again, got charged twice (that's the third time). I got a refund in credits but only $10, what about the $1.50 for the taxes. I'd like to have all $34.50 credit to my account.

Please, remove the feature of buying the SIM card through the website.

Please and thank you!

Re: SIM card purchase

computergeek541 — Mon, 09 Mar 2026 20:56:24 GMT

A $10 Public Mobile account credit already covers the sales tax. It doesn't get charged again for that $10.

Re: SIM card purchase

slusagm — Mon, 09 Mar 2026 20:57:30 GMT

Available funds show pre tax amount only

Also with the credit, it works this way. Let say you have a $25 plan. when renew, you $10 credit will kick in and you will then be charged $15+tax, not $25+ tax. So, you didn't lose the tax on the $10

Re: SIM card purchase

Sansan — Mon, 09 Mar 2026 21:37:53 GMT

If you think you should be credited back for 2 or 1 more $10, you need to go back to your original message where you asked for the credit and advise them.

There are others that need the SIM card options to purchase so they would not remove it. It's also a sale for the company, so why would they do that?