topic Re: 4 digit pin in Get Support

4 digit pin

AndrewB1997 — Mon, 09 Mar 2026 18:26:36 GMT

How do I change my 4 digit pin on mobile app

Re: 4 digit pin

hairbag1 — Mon, 09 Mar 2026 18:29:41 GMT

@AndrewB1997

Re: 4 digit pin

hTideGnow — Mon, 09 Mar 2026 18:39:00 GMT

HI @AndrewB1997

if you don't see the Account PIN update on the app, you will then have to use the browser to reset it

but you will need to login My Account on the browser first:
https://myaccount.publicmobile.ca/

After you are logged in, use this link to access the PIN update page:
https://myaccount.publicmobile.ca/en/account/reset/pin

Re: 4 digit pin

AndrewB1997 — Mon, 09 Mar 2026 18:41:18 GMT

now i did that but when i go to type it on phone call with robot it says it doesnt match their records.

Re: 4 digit pin

hTideGnow — Mon, 09 Mar 2026 18:44:17 GMT

hi @AndrewB1997

you were access *611 on the phone, right?

you said you did it to @hairbag1 reply about using the app, and said the same to my reply about using the browser, which one did you use? or you used both?

please use the browser to make one more change, use Incognito/private/secret mode on your browser. Then wait at least 15 mins before using this new code on *611

Re: 4 digit pin

hairbag1 — Mon, 09 Mar 2026 18:51:13 GMT

@AndrewB1997 wrote:
now i did that but when i go to type it on phone call with robot it says it doesnt match their records.

Are you talking about your Public Mobile PIN number OR your Eversafe credentials ?

Re: 4 digit pin

AndrewB1997 — Mon, 09 Mar 2026 18:52:19 GMT

public mobile pin

Re: 4 digit pin

BKNS27 — Mon, 09 Mar 2026 19:36:10 GMT

@AndrewB1997

It sounds like you are referring to the 2FA code to login to your account. It is 6 digits.

If this is the case, you need help from a CS_Agent:

https://urlshortner.tiia.ai/xYpc_I