topic Re: Data Not Working in Get Support

Data Not Working

josiking10 — Mon, 09 Mar 2026 19:28:50 GMT

Hey everyone.

My phone’s data is not working:/ i’ve tried resetting network settings, my phone, powering off, ect. I had data yesterday, but this morning it quit, which also just happened on saturday. So i did the recent update on my IOS, and it was good for the whole day sunday, until this morning. Even have switched to LTE, 3g, nothings working. Hoping the community can help me out

Re: Data Not Working

Handy1 — Mon, 09 Mar 2026 15:23:17 GMT

@josiking10 Might need ask support to refresh your account on the back end and have them investigate

Public mobile prefers

you use the orange chat bubble bottom right of screen . If that dosent work you can instead send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Data Not Working

hTideGnow — Mon, 09 Mar 2026 15:24:28 GMT

hi @josiking10

you sure you have enough data? login My Account and check the usage there

also, make sure you disable Data Usage Limit on your phone.

but if you need, ask PM support agent to help and check.   submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Data Not Working

josiking10 — Mon, 09 Mar 2026 15:30:21 GMT

I have used 6Gb/100GB so i don’t believe thats the issue:/ someone mentioned getting public mobile to reset my account on their end!!