Service

GMcB1 — Mon, 09 Mar 2026 15:01:17 GMT

I can not phone out using 811

Re: Service

hTideGnow — Mon, 09 Mar 2026 15:08:48 GMT

yes, those number might not work.

Which province you are at? if you are in:

Program the number on your phone accordingly

but if you want to ask PM to check and fix, submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage