topic Re: Assistance in Get Support

Assistance

Rebeccajean — Mon, 09 Mar 2026 19:29:48 GMT

Since Saturday I needed a SIM swap because I lost my phone and I contact CS Agent. They asked me to provide my SIM number on sunday morning and nobody got back to me, now its monday is this normal waiting for days, when I was told my another Agent only 30min...And now Im missing important call.

Re: Assistance

softech — Mon, 09 Mar 2026 14:12:07 GMT

@Rebeccajean

I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Assistance

CSA_PM — Mon, 09 Mar 2026 14:15:10 GMT

Thank you for the escalation! The customer is in contact with an agent.