topic Network dropping while roaming in Get Support

Network dropping while roaming

ChristinaG — Mon, 09 Mar 2026 02:42:29 GMT

Hello for the past probably 9 months or more maybe the network ( calls, internet) drops when I am using the phone. It comes right back but this happens every 5 -10 minutes.

So when I am talking to someone or on the internet, zoom calls etc it disrupts my activity.

I am in the USA but this never happened before in the past and my plan include data 60G and minutes unlimited in the USA .

How can this be fixed?

Thank you

Christina Galianos

Re: Network dropping while roaming

softech — Mon, 09 Mar 2026 02:51:03 GMT

@ChristinaG

what phone do you have?

PM has 3 roaming partners in US: T-Mobile/AT&T/Verizon. Try to connect each of them manually and see if any network has a more stable connection. Also, on each network, if it does not work well, try also 4G (LTE) and 5G

Re: Network dropping while roaming

Handy1 — Mon, 09 Mar 2026 02:51:21 GMT

@ChristinaG It’s good to shut phone down every now and then for a few mins and reboot the device I’d start with that if you haven’t done so in awhile . Also if you have physical sim it it possible for you to test in another phone and see if the issue persists ? Could help determine if it’s an account issue or device issue