topic Re: SMS in Japan in Get Support

Re: SMS in Japan

toguy1 — Sun, 08 Mar 2026 22:08:14 GMT

Hey, Reviving this thread.

I'm currently in Tokyo with a Public Mobile and Saily ESIM.
I CAN text people back in Canada AND my other family members here also with the same 2 ESIMS (they are also on Public Mobile and have Saily ESIMs, to be painfully clear).
However I tried logging into my Public Mobile account to take advantage of a new promotion, it required Public Mobile to send me a text. That text was NOT received.

Why this is working, I cannot explain. We are all on Google Pixel devices (9a and 8 Pros).

Re: SMS in Japan

hTideGnow — Sun, 08 Mar 2026 22:10:30 GMT

HI @toguy1

PM has no roaming services in Japan

you thought you receive text because you were using iMessage or RCS, not really SMS. You won't get regular SMS or 2FA text when you are in Japan

what you can do is to click Didn't Receive code or Resend code and choose Send email option to receive the 2FA text via email

Re: SMS in Japan

sheytoon — Mon, 09 Mar 2026 02:17:16 GMT

That's correct, you are only able to communicate via RCS using any internet connection.

There is no cellular service on PM in Japan.