topic Failed activation in Get Support

Failed activation

IzzyIsadora — Mon, 09 Mar 2026 00:16:39 GMT

My activation failed because the SIM is not compatible with my Oukitel android phone. Public Mobile took $44 from me prematurely as account cannot be activated. Please refund as this is unethical. When can I expect to see funds back in my account.

I think you need to revise your system as you shouldn't be taking payment until account is activated. It makes your site seem like a scam. I asked a lawyer and he said to request immediate refund. Thank you,

Re: Failed activation

IzzyIsadora — Mon, 09 Mar 2026 00:16:51 GMT

By the way, the account in question has different email address xxxxxxxxxxxx but I can't access community page so using this email.

Re: Failed activation

Handy1 — Sun, 08 Mar 2026 23:49:58 GMT

@IzzyIsadora You need to engage support , they won’t reply to this thread

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Failed activation

computergeek541 — Mon, 09 Mar 2026 00:06:18 GMT