topic Re: Outgoing messages not working in Get Support

Outgoing messages not working

Vheek — Sun, 08 Mar 2026 22:08:42 GMT

I just ported my number from Rogers to Public Mobile. Everything is working but the outgoing messages. They are not being received by any recipient. Looking for assistance.

My Rogers account number is below, just in case you need it.

Re: Outgoing messages not working

hTideGnow — Sun, 08 Mar 2026 21:39:09 GMT

hi @Vheek inbound calls work? please confirm

also, make sure you remove the Rogers sim card, or disable the Rogers eSIM. Check again and make sure PM sim is enabled and set as Primary

then Reboot phone and click Reset network settings and test again

if it still fails, and if you have an Android, clear the Message app cache and clear data on the Message app

Re: Outgoing messages not working

Socrates8567 — Sun, 08 Mar 2026 21:43:58 GMT

Please remove your number at the top right corner arrow. Posting your phone number on the Public Mobile community forums—or any public forum—is not advisable.

When moving a number from Rogers, outgoing message failures typically indicate that the porting process is in a "stuck" or "limbo" state. While your data and outgoing calls may work almost immediately, SMS and incoming calls often take the longest to fully migrate. When you initiated the transfer, Rogers should have sent an SMS to your original Rogers SIM card asking for authorization. Sometimes the device retains legacy configurations from Rogers that interfere with Public Mobile's SMS gateway.

Android: Settings > General Management > Reset > Reset mobile network settings.

iOS: Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.

Re: Outgoing messages not working

Vheek — Sun, 08 Mar 2026 21:45:30 GMT

Yes. Inbound/outbound calls work. I can receive messages as well. Only the outbound messages are not recieved by any recipient.

Phone already rebooted. And messages app cache and data were cleared. Same issue.

Re: Outgoing messages not working

hTideGnow — Sun, 08 Mar 2026 21:54:49 GMT

HI @Vheek

I would uninstall and reinstall Google Message (or if you are not using Google Message yet, download and use it as the default message app)

If same, submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Outgoing messages not working

Vheek — Sun, 08 Mar 2026 22:09:50 GMT

Done. Removed.

Thank you for the warning! I appreciate it.

Re: Outgoing messages not working

Vheek — Sun, 08 Mar 2026 22:11:55 GMT

Yeah. Still not working. I'll submit a ticket. Thank you for the help.

Re: Outgoing messages not working

DRS63 — Mon, 09 Mar 2026 12:43:25 GMT

Had same issue read earlier to try a different app to text. Went to google message and same started working. Returned to previous text app samsung and all is functioning well.