topic Re: Network connectivity Issue in Get Support

Network connectivity Issue

Olumight — Mon, 09 Mar 2026 00:25:18 GMT

I have been unable to use data for 2 days and I can't seem to reach the Customer Service Agent. Meanwhile I was just charged for this month's subscription. I need answers as I an unable to use data outside my house.

Re: Network connectivity Issue

hTideGnow — Sun, 08 Mar 2026 21:14:23 GMT

hi @Olumight

you tagged the wrong people. Also, tagging support won't help. You need to submit a ticket

but before doing so, try to Reboot phone and click Reset network settings. Check if the phone shows connected to the Public Mobile network

if you need to submit ticket, submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Network connectivity Issue

Handy1 — Sun, 08 Mar 2026 21:16:48 GMT

@Olumight Maybe try rebooting the phone and reset network settings see if that helps , note by resetting network settings you will have to re add wifi password and blue tooth

but to engage support

Public mobile prefers

you use the orange chat bubble bottom right of screen . If that dosent work you can instead send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage