topic Re: Can’t login in Get Support

Can’t login

Loraine19 — Sun, 08 Mar 2026 21:10:17 GMT

Anyone leave the country with this plan and comeback with phone not working?

Re: Can’t login

hTideGnow — Sun, 08 Mar 2026 21:11:58 GMT

check if your account is active or suspended for non-payment.

if it is active, the issue is usually you didn't remove the travel sim card or travel esim. Remove the travel sim card, delete the travel esim. And check VPN screen, you should delete Profile created by your travel sim

Then, make sure PM sim is active and set as Primary. Last, reboot phone and click Reset network settings

Re: Can’t login

Handy1 — Sun, 08 Mar 2026 21:13:52 GMT

@Loraine19 Have you tried rebooting the device and or reset network settings yet ? Try that and see if it helps also note by reseting network settings you will have to re add wifi passwords also

Re: Can’t login

Dunkman — Sun, 08 Mar 2026 21:14:11 GMT

@Loraine19

How long did you leave the country for? Did you pay for your account while away or suspend the account?

If your account was suspended more than 90 days, your account is permanently closed and your number lost.

Re: Can’t login

Loraine19 — Sun, 08 Mar 2026 21:14:54 GMT

7 days. Everything was all good paid for and everything

Re: Can’t login

Loraine19 — Sun, 08 Mar 2026 21:16:09 GMT

But I can’t log into my account so how do I check that?

Re: Can’t login

hTideGnow — Sun, 08 Mar 2026 21:20:53 GMT

@Loraine19 wrote:
But I can’t log into my account so how do I check that?

hi @Loraine19

you don't need to login My Account to message or check replies. You already logged into Community now and the 2 links I posted are both accessible for you now. Try

Re: Can’t login

Dunkman — Sun, 08 Mar 2026 21:21:18 GMT

@Loraine19 wrote:
7 days. Everything was all good paid for and everything

@Loraine19

That is useful information. Did you use a travel eSIM while away?

As mentioned in earlier posts, reboot your phone. Network reset of phone.

Remove or inactivate any travel eSIM.