topic Lost SIM and account access in Get Support

Lost SIM and account access

milanag — Sun, 08 Mar 2026 21:04:23 GMT

My phone got stolen so is my SIM card. I’m not able to access my account because I can’t get the code on either my now lost phone number or my email as it is also very old. I need to restore the access to the account as soon as possibly to block that SIM card and preferably keep the number and transfer onto a new one. I need help to login

Re: Lost SIM and account access

hTideGnow — Sun, 08 Mar 2026 21:06:37 GMT

hi @milanag

ask PM support to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Lost SIM and account access

Handy1 — Sun, 08 Mar 2026 21:08:05 GMT

@milanag You can ask support to help instead

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage