topic Re: Refund in Get Support

Refund

Glen234 — Sun, 08 Mar 2026 19:55:13 GMT

How can I get a refund, I was unable to download the app as my phone is from Australia

Re: Refund

BKNS27 — Sun, 08 Mar 2026 19:59:06 GMT

@Glen234

Contact a CS_Agent for a refund:

https://urlshortner.tiia.ai/xYpc_I

Re: Refund

hTideGnow — Sun, 08 Mar 2026 20:01:15 GMT

hi @Glen234

why you need to request refund? PM is a prepaid carrier with a no refund policy

but if you want to open ticket, you don't need to use the app, you can just use the browser.

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Refund

Glen234 — Sun, 08 Mar 2026 20:06:02 GMT

I have tried all of that and once in the ticket option it does not allow to submitt. I wasn't able to download the app in my phone because I am from Australia so cannot even activate this service. They should advise of this prior to purchase

Re: Refund

Socrates8567 — Sun, 08 Mar 2026 20:07:48 GMT

It is frustrating when a regional restriction prevents you from accessing the tools you need, especially when you have already committed to a service.

The Public Mobile app is restricted to the Canadian versions of the Google Play Store and Apple App Store. Since your device is associated with the Austrian region, the store hides the app to prevent incompatible downloads.

Depending on your phone's operating system, there are a few ways to bypass this.

Android is generally more flexible with regional restrictions. You have two main options.

You can download the app's installation file (APK) from a reputable third-party mirror like APKMirror or APKPure. Once downloaded, you can manually install it. You may need to enable "Install from Unknown Sources" in your security settings.

You can create a new Google account while your phone is connected to a Canadian IP (via VPN) or simply set the new account's region to Canada. Switching to this account in the Play Store should allow you to see and download the app.

Apple's ecosystem is more rigid regarding regions, but it is still possible to resolve.

You can change your current Apple ID region to Canada, though this often requires a Canadian billing address and can interfere with active subscriptions (like Apple Music or iCloud). A cleaner method is to log out of your Austrian Apple ID in the App Store settings and log in with a secondary Apple ID created specifically for the Canadian region. Once the app is downloaded, you can log back into your primary account; the app will remain on your phone and continue to function.