topic Re: Porting issue in Get Support

Porting issue

CindyRD — Sun, 08 Mar 2026 17:53:03 GMT

I texted Yes to Freedom porting text yesterday at 6pm. Still no confirmation of number porting 16 hours later. Not able to receive calls on PM eSIM. Tried re-starting phone but didn't help.

Re: Porting issue

Handy1 — Sun, 08 Mar 2026 17:57:43 GMT

@CindyRD

You can try porting team for live support , will send you the number private message as we not allowed to post it here

if they are unable to help you need to contact support by

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Porting issue

umnikke8 — Sun, 08 Mar 2026 18:04:53 GMT

For an eSIM, make sure it is set active and primary. May also need to reset network settings and reboot. Beyond that, contact support as previously mentioned.

Re: Porting issue

Socrates8567 — Sun, 08 Mar 2026 18:14:08 GMT

It is certainly frustrating when a transition between providers remains in a state of purgatory, particularly when the 16-hour mark has long since passed. Typically, a mobile number port should conclude within 2 to 3 hours, so a delay of this magnitude suggests a misalignment in the authorization process.

The most common culprit is that the Freedom Mobile SIM card must remain active and inside a functioning handset to receive and respond to the final confirmation SMS. If that step was completed and you are still experiencing a "mixed service" state—where outgoing services work but incoming calls do not—the port has likely stalled.

Even if you replied "Yes" yesterday, the request may have timed out or failed to register on the recipient's end.

Ensure the old SIM is still active. If it has already lost signal, the port may be processing, but if it still has signal and isn't receiving calls, the "Yes" confirmation might need to be re-sent.

Turn the Public Mobile eSIM off and then back on in your Cellular/Network settings. Try resetting Network Settings. This can often clear cached data from the previous provider that might be blocking incoming routing.