topic Billing Question – Need Help Understanding My Bill in Get Support

Billing Question – Need Help Understanding My Bill

jljl1 — Sun, 08 Mar 2026 17:17:06 GMT

I purchased the $20/month plan this January (originally $40/month with a 50% discount for 24 months). Could someone please help review my bill? I’m having difficulty understanding it. Thank you.

Re: Billing Question – Need Help Understanding My Bill

kb_mv — Sun, 08 Mar 2026 17:24:19 GMT

@jljl1 at 4:48am you had $10 available in your account but needed $20 so your account was topped up with your payment method on file $10 plus $1.30 tax, now funds available is $20. At 9:46am your account plan renewed for $20 leaving available funds at 0$.

Re: Billing Question – Need Help Understanding My Bill

jljl1 — Sun, 08 Mar 2026 17:25:48 GMT

Thanks. Does that mean I am paying $20 per month, and everything seems ok?

Re: Billing Question – Need Help Understanding My Bill

kb_mv — Sun, 08 Mar 2026 17:30:42 GMT

@jljl1 wrote:
Thanks. Does that mean I am paying $20 per month, and everything seems ok?

@jljl1 yes