topic Re: Payment in Get Support

Problem

Annbananz — Sat, 07 Mar 2026 20:41:28 GMT

Data almost gone , reactivates in 4 days, I added the 15 day for $30 , it shows in payment but still says I'm almost out! If I run out before 4 days! What do I do?

Payment

Annbananz — Sat, 07 Mar 2026 20:50:34 GMT

I can't update me credit card..system freezes.. what to do??

Re: Payment

hTideGnow — Sat, 07 Mar 2026 21:00:02 GMT

hi @Annbananz

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Data

Annbananz — Sat, 07 Mar 2026 21:06:52 GMT

When running out of data , then purchasing add on and it not showing up, I feel like I'm using up what data I have left trying to figure all this out! And tried to get a "ticket" ..seems the @@bit" is particularly finicky today

Re: Data

BKNS27 — Sat, 07 Mar 2026 21:12:46 GMT

@Annbananz

I would suggest you login to your account on the PM app to check your data usage first to see if you are running out before purchasing a data add-on.

Re: Payment

BKNS27 — Sat, 07 Mar 2026 21:14:20 GMT

@Annbananz

Try the PM app if it freezes on the website. You can also purchase data add-on on the app.

Re: Problem

BKNS27 — Sat, 07 Mar 2026 21:19:07 GMT

@Annbananz

Since PM is a prepaid service. If you run out of data…data stops working and you need to purchase more add-on data and reboot your phone.

You should also login to your account and go to Subscription-Manage Subscription-Change Subscription and look at what plans you are eligible to switch too. You might see a plan with more data at the same price.

Re: Payment

Annbananz — Sat, 07 Mar 2026 21:16:49 GMT

I am on the app

Re: Problem

Annbananz — Sat, 07 Mar 2026 21:19:55 GMT

Yes, it's what I did, thanks

Re: Problem

Annbananz — Sat, 07 Mar 2026 21:20:37 GMT

auto monthly payments

Re: Payment

computergeek541 — Sat, 07 Mar 2026 21:46:44 GMT

Re: Problem

computergeek541 — Sat, 07 Mar 2026 23:44:25 GMT

Re: Payment

Annbananz — Sun, 08 Mar 2026 13:12:28 GMT

on the app, the list says canada long distance minutes, how to purchase the data add on? i even had a ticket yesterday, there must have been a systemproblem, she didnt receive all my and i kept sending them..it was hours, litetally ! and, i still dont know.. questions/comments

Re: Payment

Dunkman — Sun, 08 Mar 2026 16:36:38 GMT

@Annbananz

Just to clarify. You stated that you purchased 15 day add on for $30. That is the US roaming talk, data add on. Is that what you wanted to purchase? Are you in the USA right now? The Canada data add ons are 30 day in duration.

Also, which plan are you on? Some old grandfathered PM plans had unlimited throttled data. Meaning that if you ran out of your data, you could continue using data unlimited but a very slow speed. These plans are unable to purchase Canada wide data add ons (since unlimited data)

Customer service agent responses are much slower over the weekend.

P.S. I combined your three different posts since similar posts.