topic Re: Urgent - Failed Activation in Get Support

Urgent - Failed Activation

dowfu — Tue, 04 Jan 2022 23:20:10 GMT

I have had the same issue below, said successful but got an error, invalid sim after, and CC billed

http://productioncommunity.publicmobile.ca/t5/Discussions/Widespread-Activation-Failures-PM-Please-communicate-with-us/m-p/94271#U94271

I understand theres a backlog of issues being worked on and a PM was sent to Shazia, I dont want to be rude and jump in line to have my issue resolved before others but its quite urgent for me.

When I sent the PM to Shazia, I was not in a rush to have my issue resolved and was willing to wait in queue since my rogers service was still available

But today my service on rogers was cancelled (confirmed on account) and I still have no service with PM, unable to call out or receive calls. I hope this issue can be resolved asap and not 10 days like some people as I use my phone for work as well.

Re: Urgent - Failed Activation

hummuschips — Tue, 15 Nov 2016 14:09:02 GMT

What phone are you using? What do you see on your phone when you put the SIM card in from public mobile? Does it say "no service" or something else? Are you able to log into your self serve account and check your plan details?

Re: Urgent - Failed Activation

dowfu — Tue, 15 Nov 2016 14:23:40 GMT

I was using my Z ultra (unlocked) with PM and iphone 6s (unlocked) with rogers, initially when i did the port sunday night I was already receiving "service" i was able to call my number and my iphone rang showing.. my number? lol

my self serve account does not work, when i realized my rogers had no service this morning i popped the pm sim into iphone, i received text "your plan does not have text messaging" or something along those lines, cant call out, cant receive calls. never said no service at the top

just tried data and thats not working either

Re: Urgent - Failed Activation

hummuschips — Tue, 15 Nov 2016 14:29:20 GMT

It seems like there's a provisioning issue with your account. Only someone from public mobile will be able to see why you can't log in and fix your account. Just curious, what's the error when trying to log into your self serve?

It sounds like you've already done everything to troubleshoot the issue yoursef already and just have to wait for a response.

Re: Urgent - Failed Activation

dowfu — Tue, 15 Nov 2016 14:33:24 GMT

yeah.. I have also restarted my phone many times..

I tried "forgot password" if i remember correctly the email i used to sign up was not found in their database or something

Re: Urgent - Failed Activation

SnipaJay — Tue, 15 Nov 2016 16:26:31 GMT

The "forgot password" problem seems to be linked to the porting problem. I'm in the same boat and had my Fido (subsidiary of Rogers) cut out this morning too (and no PM service). From what I read, messaging mods and waiting is all we can do for now.

Re: Urgent - Failed Activation

distressedport — Tue, 15 Nov 2016 16:28:33 GMT

I'm in the same boat trying to get the mods attention unsuccessfully..

this is crazy. Fine don't have phone support, but at least use a ticket system and help desk sofware instead of a forum. We all have no choice but to keep harassing the mods hoping they'll help.

HELP HELP HELP

Re: Urgent - Failed Activation

Saray_O — Tue, 15 Nov 2016 18:28:40 GMT

Hi @dowfu,

I'm sorry about this,

I activated your account and confirmed with our port team that your port is completed. Could you reboot your phone? Once your service is active, could you try creating a new Self Serve account?

Thank you!

Re: Urgent - Failed Activation

dowfu — Tue, 15 Nov 2016 18:36:57 GMT

thank you @Saray_O !!! everything works!

I apologize if i hopped the queue on anyone.

Re: Urgent - Failed Activation

wuxinyue — Wed, 16 Nov 2016 15:47:11 GMT

I also have the activation fail for one sim card, and another cannot receive call. Need a Mod to help. @Saray_O