topic Re: Error shooting in Get Support

Error shooting

Alex128 — Sun, 08 Mar 2026 19:15:45 GMT

Does anyone know what to do with this? I am trying to get new subscription. I asked agent and she said delete the app, restart the phone and then try again, on web close everything restart the computer and try again and wait a minimum one hour with every attempt. I tried it several times last 8 hours but it still doesn’t work. When I said it’s still shooting the same problem it takes a while for agent to reply so I am trying it here.

Re: Error shooting

BKNS27 — Sun, 08 Mar 2026 09:23:07 GMT

@Alex128

Are you creating a new account and activating the SIM/eSIM on the PM app?

It can’t be done on the computer.

Re: Error shooting

Alex128 — Sun, 08 Mar 2026 09:35:52 GMT

Yes, I had an account before but it got cancelled and now I am trying to get a new one with new eSIM. I tried it on app and on website as well and both showing the error

Re: Error shooting

slusagm — Sun, 08 Mar 2026 19:15:22 GMT

@Alex128 if you don't mind, use another email address to create the account.

But if you want to use the same email, ask PM to check to fix it

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Error shooting

Alex128 — Sun, 08 Mar 2026 19:14:56 GMT

Tried with another email and the same thing is happening

Re: Error shooting

Dunkman — Sun, 08 Mar 2026 19:28:02 GMT

@Alex128

Were you charged for the activation? Check your credit card online statement. If charged, you will need to follow up with customer service agent. Responses seem slower during weekends.

The website can be finicky. Clear cache first, incognito mode or a different web browser. Or try on a different device.

Re: Error shooting

Alex128 — Sun, 08 Mar 2026 20:06:18 GMT

I tried that as well, but it did not work. This is the number of the error? Error Code: M.8702

I am getting one respond in 24 hours from the agents so its really hard to get any help and fix it 😞

Re: Error shooting

Dunkman — Sun, 08 Mar 2026 20:35:49 GMT

@Alex128

@Alex128 wrote:
I tried that as well, but it did not work. This is the number of the error? Error Code: M.8702
I am getting one respond in 24 hours from the agents so its really hard to get any help and fix it 😞

Unfortunately, the response times are slower over the weekend (likely due to staffing issues).

You have already tried most of the troubleshooting advice given by forum members.