topic Re: Lost phone - cancel account or enable new sim in Get Support

Lost phone - cancel account or enable new sim

SylvieN — Sat, 07 Mar 2026 20:03:27 GMT

My daughter lost her phone. How can I cancel the account. At this point nobody seems to be able to help change to the new sim I bought

Re: Lost phone - cancel account or enable new sim

computergeek541 — Sat, 07 Mar 2026 20:03:18 GMT

Log into the account on the new device using the Public Mobile smartphone app. When it asks for the 2FA code, have that code sent to e-mail. Once logged in to your daughter's account, go into the Account area and use the Change Your SIM Card option.

Re: Lost phone - cancel account or enable new sim

SylvieN — Sat, 07 Mar 2026 22:04:45 GMT

I can confirm that this does not work. The 2fa code is sent to the lost phone and there is no other option to change it

Re: Lost phone - cancel account or enable new sim

computergeek541 — Sun, 08 Mar 2026 01:33:41 GMT

@SylvieN wrote:
I can confirm that this does not work. The 2fa code is sent to the lost phone and there is no other option to change it

By default, it does go to the phone numberr by text message, but has the didn't get code/resend code been used? The option to send by e-mail should be there.