topic Re: Transfer number but avoid two factor authentication in Get Support

Transfer number but avoid two factor authentication

Zara3 — Sat, 07 Mar 2026 19:17:08 GMT

Hi there,

My phone is water damaged and I can’t access text messages. I am transferring all my iCloud data to a new phone and switching phone plans. However in order for me to make sure the number gets ported I would have to change it from an e sim to a physical sim and put it in a phone and get the other provider to port the number over. But I can’t do this if the only way to change the sim is being prompted to put a pin from a text sent to my phone as it is dead. I need help.

Re: Transfer number but avoid two factor authentication

hTideGnow — Sat, 07 Mar 2026 19:20:27 GMT

hi @Zara3 try getting the 2FA via email or voicemails

click Didn't Receive Code or Resend code. Choose Send email or send voice message. if you go for send voice message, call yourself from another phone , , when you hear the greetings, click * and enter Voicemail Pin

if you still cannot login , ask PM agent to help. you can submit by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Transfer number but avoid two factor authentication

Zara3 — Sat, 07 Mar 2026 19:37:54 GMT

But when I try to click change sim card, and it says it has to do tfa it only gives the option to send it to the phone number. Everytime I hit resend code it just sends a different code to the phone number unlike the initial process of logging into the app where it gives the option for text phone or voicemail. Why is it inconsistent like this?

Re: Transfer number but avoid two factor authentication

computergeek541 — Sat, 07 Mar 2026 19:44:06 GMT