topic Re: transfer number in Get Support

transfer number

moonChul — Sat, 07 Mar 2026 02:51:23 GMT

I already opened new account with PM and have a temporary tel. number.

I would like to transfer my number from Koodo. I already cancelled my line,with Koodo, as of Mar 6. So I know I won't get a SMS from them.

Could you have it changed for me?

Re: transfer number

computergeek541 — Sat, 07 Mar 2026 02:51:12 GMT

@moonChul wrote:
I already opened new account with PM and have a temporary tel. number.
I would like to transfer my number from Koodo. I already cancelled my line,with Koodo, as of Mar 6. So I know I won't get a SMS from them.
Could you have it changed for me?

You'll need to contact Koodo to have the service first reactivated there.

Re: transfer number

moonChul — Sat, 07 Mar 2026 03:15:00 GMT

doesn't reactivating with koodo means I have to reconnect my line with them?

or can I call them and ask them to release my number for porting?

just for future, if i need to bring a number from different provider, I don't even cancel with them? PM will do that part for us?

Re: transfer number

computergeek541 — Sat, 07 Mar 2026 03:57:52 GMT

@moonChul wrote:
doesn't reactivating with koodo means I have to reconnect my line with them?
or can I call them and ask them to release my number for porting?
just for future, if i need to bring a number from different provider, I don't even cancel with them? PM will do that part for us?

When wanting to port a number out, never cancel the service first. The service needs to be active or you can't port out. A while ago, Telus did start allowing suspended prepaid accounts to be be ported to Telus, Koodo and Public, but that's the only exception when it comes to porting to Public Mobile. Some customers have experienced resistance when making this request, so it may just be easier to reactivate your Koodo service.

Re: transfer number

BKNS27 — Sat, 07 Mar 2026 09:57:12 GMT

@moonChul

I hope your number was a Telus or Koodo number you originally picked the number from.

If it wasn’t, once you close your account. The will be returned to Bell or Rogers or their lower tier (Virgin or Fido) and you will need to contact them.

Re: transfer number

moonChul — Sat, 07 Mar 2026 17:14:57 GMT

i called to Koodo, and my koodo account is reactivated. please transfer and cancel my service with koodo. number I want to transfer is xxxxxxxxxxxxxx. thank you.

Re: transfer number

hTideGnow — Sat, 07 Mar 2026 16:56:30 GMT

hi @moonChul

PM porting support team can help to restart the port. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: transfer number

computergeek541 — Sat, 07 Mar 2026 17:18:39 GMT

@hTideGnow wrote:
hi @moonChul
PM porting support team can help to restart the port. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.
And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

I don't see any indication that the customer has already tried to port the phone number to Public Mobile. If that's the case, and unless the Koodo phone number is from a prepaid account, the customer doesn't (and shouldn't) need to call the porting team, nor does the customer need to contact a Public Mobile customer support agent. @moonChul would be able to request the number port from within the Public Mobile self serve account.

Re: transfer number

moonChul — Sat, 07 Mar 2026 17:51:29 GMT

I requested under self serve. it seems like number got transferred. and under selfserve, it shows my number as one that I wanted to be transferred. buy my phone won't work. what could cause that? would there be another thing I have to change? I already restarted my phone few times, checked my sim card as well.

Re: transfer number

hTideGnow — Sat, 07 Mar 2026 18:01:48 GMT

hi @moonChul after you made the change, outgoing would work but incoming might not work until port is done

did you get a text from Koodo in your Koodo sim and you replied yes?

anyway, in your situation, call the porting team number I sent you for update