topic Invalid SIM card in Get Support

Invalid SIM card

Rachidab1 — Sat, 07 Mar 2026 17:47:41 GMT

Hi, why is it that my SIM card became invalid? I haven't bought payment vouchers in the past 3 months or so. Could it be the reason?

I'm trying to log in to my account online. It says Il must reactivate the account first. But when I type the SIM card number, it says it's invalid now.

Re: Invalid SIM card

hTideGnow — Sat, 07 Mar 2026 17:49:51 GMT

hi @Rachidab1

nothing to do with the vouchers.

so, you see Invalid sim card error on the phone? reboot the phone or test the sim on another phone

for login issue, it is just PM system cannot find your account. PM support agent can help

you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Invalid SIM card

Rachidab1 — Sat, 07 Mar 2026 17:51:36 GMT

Thanks you so Much for the kind help!

Re: Invalid SIM card

BKNS27 — Sat, 07 Mar 2026 18:50:30 GMT

@Rachidab1

Is your account suspended? Dial 611 and check the status of your account. If it is suspended then you need to make a manual payment on your account to continue service.