topic Refund request in Get Support

Refund request

MaaikeV — Sat, 07 Mar 2026 17:18:36 GMT

Hi, I purchased a data add today (March 7) thinking it would work in Mexico because my subscription is a CAN/US/MEX plan. I just found out the add on only works in Canada and expires before I come back. Can I get this refunded?

Re: Refund request

hairbag1 — Sat, 07 Mar 2026 17:37:30 GMT

@MaaikeV

click the orange chat bubble on lower right side of page to start process to contact Customer Support with your request.

Re: Refund request

Chalupa_Batman — Sat, 07 Mar 2026 17:39:07 GMT

@MaaikeV wrote:
Hi, I purchased a data add today (March 7) thinking it would work in Mexico because my subscription is a CAN/US/MEX plan. I just found out the add on only works in Canada and expires before I come back. Can I get this refunded?

Just a side note @MaaikeV . They may only give you a credit back to your account. That credit will be used towards your next 30 day cycle payment.

Re: Refund request

computergeek541 — Sat, 07 Mar 2026 17:47:35 GMT