topic Re: Not receiving Text Message from Switzerland in Get Support

Not receiving Text Message from Switzerland

SansFil — Fri, 06 Mar 2026 19:19:37 GMT

Hello, I’m on the 19$ plan with unlimited international text messaging. But I’m not receiving text messages from my friends from Switzerland.

Re: Not receiving Text Message from Switzerland

NDesai — Fri, 06 Mar 2026 19:22:18 GMT

@SansFil Are you able to send a text to him? Does he have International texting included in his plan?

Re: Not receiving Text Message from Switzerland

SansFil — Sat, 07 Mar 2026 14:44:18 GMT

Unfortunately, I can’t send or receive text messages to an from Switzerland

Re: Not receiving Text Message from Switzerland

hTideGnow — Sat, 07 Mar 2026 14:51:55 GMT

hi @SansFil

are you in Canada now?. the International text is to send to other countries From Canada. It is not to be used when you are overseas

Re: Not receiving Text Message from Switzerland

SansFil — Sat, 07 Mar 2026 18:35:18 GMT

I’m in Quebec and trying contacting friends in Switzerland or receiving text messages from them.

Re: Not receiving Text Message from Switzerland

hTideGnow — Sat, 07 Mar 2026 18:48:58 GMT

hi @SansFil it could be a problem on your friend side

but you can ask PM to check and confirm

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Not receiving Text Message from Switzerland

SansFil — Sat, 14 Mar 2026 12:04:54 GMT

Hello NDesai

The last Agent added a note that explained everything:

Note: Public Mobile does not support international short codes from businesses or banks outside of North America. Additionally, while standard international texting is included in most plans from Canada, it often fails due to formatting or carrier-level blocks on the recipient's side.

The problem lies with PM

I need to change

Thanks for following up

With best regards

Sansfil

Re: Not receiving Text Message from Switzerland

softech — Sat, 14 Mar 2026 12:45:51 GMT

@SansFil

Changing carrier is not a solution. It is a limitation of shortcode itself

International shortcode text, like 2FA text from banks in US or Switzerland, are not guaranteed., it is a hit or miss. Regular international text are ok but not shortcodes. It might work on some providers sometime and experience show it will broke sometime

only Canadian shortcode text found here are guaranteed
https://www.txt.ca/en/current-short-code-programs/

So, it is better to check with your overseas bank and see if you can receive the 2FA using other ways, such as email or authenticator app