topic Re: U.S. Roaming Package in Get Support

U.S. Roaming Package

lbradbury221 — Sat, 07 Mar 2026 17:28:30 GMT

Hi all.

I clicked to order a U.S. roaming package for an upcoming trip, and it didn't seem to confirm or anything. I clicked the "Pay Now" button. I looked at my payment history(in my account) and it only shows my monthly payments. Yet, my credit card was billed the $34.50 on today's date, indicating it went through fine.

Is there a way to confirm it through my account, somewhere?

Thanks!

Re: U.S. Roaming Package

Handy1 — Sat, 07 Mar 2026 12:43:17 GMT

@lbradbury221 If you log into your public mobile account , and tap “usage breakdown “ do you see a 15 day count down for the roaming add on ?

Re: U.S. Roaming Package

lbradbury221 — Sat, 07 Mar 2026 12:44:50 GMT

No, I do not, but it is my understanding that it activates once you enter the U.S.?

Re: U.S. Roaming Package

Handy1 — Sat, 07 Mar 2026 12:47:56 GMT

@lbradbury221 No it started as soon as you successfully purchase the add on , it also why it’s recommended to only purchase it before you get on the plan or right before you head to the airport . But if you have been charged and don’t see it there you can also try and swipe down from the top of the screen while in the public mobile app to refresh the page and see if it shows . If it’s still not there then you can contact support to help fix if you have been charged already

Public mobile prefers

you use the orange chat bubble bottom right of screen . If that dosent work you can instead send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: U.S. Roaming Package

lbradbury221 — Sat, 07 Mar 2026 12:49:40 GMT

Thank you! will give it a try. On a side note, I am just hours from going to the airport, so it is somewhat last minute 🙂