topic Re: Porting out from virgin to public mobile in Get Support

Porting out from virgin to public mobile

Rawat — Sat, 07 Mar 2026 17:31:34 GMT

I am not able to port out from virgin to public mobile I don't know why, even the customer support not able to do so. Whenever I am trying to do so it's say there is an error but not showing which.

Please help

Re: Porting out from virgin to public mobile

softech — Sat, 07 Mar 2026 10:17:22 GMT

@Rawat did you get the error at Step 4 - Phone Number of the subscription process using the app?

If so, it might be because your number cannot be ported into Public Mobile. While most numbers can be freely ported around, small set of number has to stay with their current providers due to technical constraints.

can you share the are code and the next 3 digits of the phone number and I can confirm for you

Re: Porting out from virgin to public mobile

Rawat — Sat, 07 Mar 2026 15:29:11 GMT

Not actually, just trying to port my virgin number to public and I am getting prompt sometimes went wrong please try again , 001