topic Re: trouble porting number from Virgin prepaid in Get Support

trouble porting number from Virgin prepaid

Tarafmacd — Fri, 06 Mar 2026 17:14:35 GMT

12 hours ago I transferred my number from Virgin Mobile to Public Mobile, but now I can't receive calls and SMSs. My Virgin account number was only 9 digits so I put 4 zeros in front of it. I received a text from Virgin asking if I approved completing the transfer. I texted back my yes, and then I received a message from Public saying I entered an incorrect account # and then someone would contact me at my alternate phone #. I didn't hear from anyone yet

Re: trouble porting number from Virgin prepaid

hTideGnow — Fri, 06 Mar 2026 17:18:15 GMT

hi @Tarafmacd

PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: trouble porting number from Virgin prepaid

Tarafmacd — Fri, 06 Mar 2026 17:29:27 GMT

Thank you, I would like to call the porting team support number. The only private message I see in my community inbox though, is one that says, "Congratulations! You have a new rank in Community"...

Re: trouble porting number from Virgin prepaid

hTideGnow — Fri, 06 Mar 2026 17:30:52 GMT

hi @Tarafmacd

i have resend the phone number to you. Please check your inbox once more