https://productioncommunity.publicmobile.ca/t5/Get-Support/Re-Phone/m-p/1420176#M969693 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20260306_081452_com.telus.publicmobile.jpg" style="width: 1080px;"><img src="https://productioncommunity.publicmobile.ca/t5/image/serverpage/image-id/188090i57F6CE47448E1696/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot_20260306_081452_com.telus.publicmobile.jpg" alt="Screenshot_20260306_081452_com.telus.publicmobile.jpg" /></span></P><P> how about this one i cant log in to my new phone cause its an esim only so i log in to my oldphone that had my account and physical one asking for my authentication code also so how? When i set up my esim few weeks ago i didn't recieve any email&nbsp;</P> Fri, 06 Mar 2026 16:19:25 GMT LorenzoRamos 2026-03-06T16:19:25Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Re-Phone/m-p/1420176#M969693 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20260306_081452_com.telus.publicmobile.jpg" style="width: 1080px;"><img src="https://productioncommunity.publicmobile.ca/t5/image/serverpage/image-id/188090i57F6CE47448E1696/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot_20260306_081452_com.telus.publicmobile.jpg" alt="Screenshot_20260306_081452_com.telus.publicmobile.jpg" /></span></P><P> how about this one i cant log in to my new phone cause its an esim only so i log in to my oldphone that had my account and physical one asking for my authentication code also so how? When i set up my esim few weeks ago i didn't recieve any email&nbsp;</P> Fri, 06 Mar 2026 16:19:25 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Re-Phone/m-p/1420176#M969693 LorenzoRamos 2026-03-06T16:19:25Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Re-Phone/m-p/1420192#M969695 <P>hi&nbsp;<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/542241">@LorenzoRamos</a>&nbsp;</P><P>you have to download PM app and login on the new phone.&nbsp; &nbsp;</P><P>even the new phone is eSIM only, you should be able to access the phone and go to app store and download PM app , then login PM app there (the 2FA will send via SMS to your old phone, if you cannot get it, click Didn't Receive code or Resend code and then choose Send email)</P> Fri, 06 Mar 2026 17:29:56 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Re-Phone/m-p/1420192#M969695 hTideGnow 2026-03-06T17:29:56Z