Not working.

LinaPark — Fri, 06 Mar 2026 17:16:21 GMT

I transferred from freedom 2days ago.I got ESIM,but my phone is not working. Please help me.

I am so frustrated.

If it is not working until tmr, I want to cancel.

THANKS.

Re: Not working.

hTideGnow — Fri, 06 Mar 2026 17:24:41 GMT

HI @LinaPark

Check if the eSIM is configured properly

you might first make sure the old carrier sim is removed or disabled if it is an esim

And Go to Settings-> Cellular or sim manager and make sure the Public Mobile esim is there and enabled (or Turn on this line option is enabled) and set as Primary. Then Reset Network Settings.

In case you don't see a Publc Mobile esim there, check the Welcome email from PM and there is a QR code to scan and install the esim

If you still need further help, ask support agent . You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Not working. in Get Support

Not working.

Re: Not working.