Statement

agent86 — Fri, 06 Mar 2026 15:25:25 GMT

Paid our monthly bill March 1, received another bill today?

Re: Statement

agent86 — Fri, 06 Mar 2026 14:22:29 GMT

Paid our monthly bill March 1, received another hill today

Re: Statement

softech — Fri, 06 Mar 2026 14:31:14 GMT

@agent86 where you see your "another bill"? maybe the "bill" is about the next renewal will be March 31st?

Re: Statement

agent86 — Fri, 06 Mar 2026 14:26:18 GMT

My credit card was charged this morning, as well it was charged March 1

Re: Statement

softech — Fri, 06 Mar 2026 14:36:12 GMT

@agent86

check with the bank first. The one on March 1st could be just a pending charge and it didn't get posted until today.

If bank confirms both are posted charges, then reach out to PM support for further investigation. Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", click "Contact Us" choose a topic and click "Login", finally click "Click here to submit a ticket ↗"
(if unable to receive 2FA via SMS when login, click "Didn't Receive code" or "Resend Code")
then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

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