topic Re: Please help with porting from Fido :-( in Get Support

Please help with porting from Fido :-(

brutus99 — Tue, 04 Jan 2022 23:20:05 GMT

I did the account set up and entered all information correctly with porting Fido number but still not ported!

Get this message when put the new Sim card in my phone:

Public Mobile here: To complete your request to move to Public Mobile, please go to Publicmobile.ca, click Contact us and complete the SIM & Activation online form. You'll need to provide the correct Password or PIN from your previous service provider. Thanks.

What do I have to do now?? Do the account set up all over again?

Help please...confused

Re: Please help with porting from Fido :-(

hummuschips — Tue, 15 Nov 2016 12:05:28 GMT

Hi @brutus99

Above, click Get Help -> Still Can't Find the Answer? Contact Us Below -> Contact Us -> Select SIM and Activation -> follow all the prompts. It will ask you a few questions. Also see below for more information on how to contact public mobile if you decide to PM them.

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/m-p/85858

Re: Please help with porting from Fido :-(

imcphers — Tue, 15 Nov 2016 12:47:17 GMT

I wouldn't do it twice - you might get charged twice - they will refund the money but it is going to take a few days.

When you login to your account self serve account, take a look at the change SIM - does it show you the last 4 digits of your current SIM, have a look and make sure everything seems to be setup properly.

Check your plan details - does it show you your Cell # - does the plan look correct?

If it was me, I would private message a moderator to look into your issue: Have a look at these 2 threads then send your message.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/All-you-need-to-know-about-our-Community-Moderators/ta-p/76452

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/m-p/85858

Re: Please help with porting from Fido :-(

outdoorsaddix — Tue, 15 Nov 2016 12:56:49 GMT

@imcphers They don't specify that they were charged so maybe it really didn't go through @brutus99 should maybe check their credit card account and see if there are any pending or posted transactions. If none then try it again.

Re: Please help with porting from Fido :-(

brutus99 — Tue, 15 Nov 2016 23:20:21 GMT

Thanks for the replies!

Checked my Visa and don't see any pending transactions but my account shows the $6 account balance from Auto Pay credit weird...

So now the PM Sim card works by calling out (call display shows the ported #) and data works but cannot call in and texting doesn't work. I guess it's still not "fully" ported?? I tried to ask Fido if porting is complete but they said have to ask PM.

I'm just confused how call display show ported # but still not be fully ported?? I guess I will just wait until it fixes itself? Thanks again!

Re: Please help with porting from Fido :-(

zhiv9 — Wed, 16 Nov 2016 00:19:03 GMT

>>I'm just confused how call display show ported # but still not be fully ported?? I guess I will just wait until it fixes itself? Thanks again!

I was in the same boat when I ported from Rogers. I could make calls and the call display number was correct. I took about half an hour and then I received a text message: "Your Transfer Request has been completed successfully". After that I could receive calls and text messages.

Re: Please help with porting from Fido :-(

brutus99 — Wed, 16 Nov 2016 00:27:21 GMT

Thanks, good to know it's just a matter of time now 🙂 Was getting a little stressed out lol I will have 2 more lines to port over once I receive my sim cards hopefully by tomorrow!

Re: Please help with porting from Fido :-(

brutus99 — Wed, 16 Nov 2016 14:14:33 GMT

So calling in and texting still not working 😞 I'm surprised porting is taking this long when some people only takes few minutes?

Re: Please help with porting from Fido :-(

Rockdaddy22 — Wed, 16 Nov 2016 14:20:00 GMT

You have an incomplete port it looks like.

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/m-p/85858#U85858

Re: Please help with porting from Fido :-(

brutus99 — Wed, 16 Nov 2016 14:28:49 GMT

Thank you, I just sent a private message!

Re: Please help with porting from Fido :-(

computergeek541 — Wed, 16 Nov 2016 21:04:40 GMT

@brutus99 wrote:

So now the PM Sim card works by calling out (call display shows the ported #) and data works but cannot call in and texting doesn't work. I guess it's still not "fully" ported?? I tried to ask Fido if porting is complete but they said have to ask PM.

I'm just confused how call display show ported # but still not be fully ported?? I guess I will just wait until it fixes itself? Thanks again!

As already mentioned, you will receive a text message from Public Mobile telling you that the number porting is complete when it is.

As for the outgoing call display, that's just how Telus/Public does phone number porting. They immediately assign the phone number being ported in to your Public Mobile service, even before the request has been approved. I personally don't agree with that practice because anyone can temporarily spoof your phone number (either deliberately or by accidently typing in the wrong number during the porting process) and the outgoing call display will show that phone number even if it does not belong to that person! Neither Wind nor Rogers allow that when porting in a number as they only update the outgoing call display to the ported number after the porting process is complete.

After number porting is complete, incoming calls and text messages will start working on your Public Mobile service.

Re: Please help with porting from Fido :-(

computergeek541 — Wed, 16 Nov 2016 21:08:43 GMT

@brutus99 wrote:
So calling in and texting still not working 😞 I'm surprised porting is taking this long when some people only takes few minutes?

The porting of phone numbers is usually an automated process and can e quite quick. But as your porting request was rejected by your old carrier, resubmitting the request with corrected information is now a manual process and unfortunately, you need to wait until someone at Public Mobile gets around to it for you.

Re: Please help with porting from Fido :-(

brutus99 — Wed, 16 Nov 2016 23:17:29 GMT

Thanks for the replies everyone!

Now I was going to activate my other 2 sim cards I just received toda and promo plan is gone 😞

Re: Please help with porting from Fido :-(

computergeek541 — Wed, 16 Nov 2016 23:26:36 GMT

@brutus99 wrote:
Thanks for the replies everyone!

Now I was going to activate my other 2 sim cards I just received toda and promo plan is gone 😞

It's still available. Public is just no longer advertising it.

Re: Please help with porting from Fido :-(

brutus99 — Wed, 16 Nov 2016 23:33:00 GMT

Another question, since my first line is not fully ported but account is all set up and paid for, if I "refer myself" from that number, it will be fine correct?

Re: Please help with porting from Fido :-(

imcphers — Wed, 16 Nov 2016 23:52:04 GMT

If you are setting up a second number - you can enter your first number as the referral - if it doesn't go through - you will need a moderator to fix it. They will fix it, but I'm sure it will take a while - as long as it is fixed before your 90 day renewal you will be fine.

Re: Please help with porting from Fido :-(

brutus99 — Wed, 16 Nov 2016 23:53:32 GMT

Great thanks!

Wow this forum is great very helpful 🙂

Going to set up 2 accounts now 🙂

Re: Please help with porting from Fido :-(

Rockdaddy22 — Thu, 17 Nov 2016 01:50:44 GMT

Keep us updated on your progress.

Re: Please help with porting from Fido :-(

brutus99 — Thu, 17 Nov 2016 01:54:54 GMT

I activated the 2 plans earlier but I'm afraid to port lol

With the first # I only put the porting #, name and pin #. Didn't fill out any of the optional fields and I probably should have added account #. IMEI # Fido doesn't have of our phones since they were purchased by us.

Any other tips for successful porting?

Re: Please help with porting from Fido :-(

jgorman — Thu, 17 Nov 2016 01:57:48 GMT

Just put name in account and your account number. No other info required. I believe the more info you supply the more likely a problem will occur.
I ported in 20min with just those 2 things