topic Re: eSIM no service only showing SOS in Get Support

eSIM no service only showing SOS

Yangkukuyoung — Fri, 06 Mar 2026 12:02:35 GMT

I active my eSIM and transferred my old number. Everything works fine but after couple hours my phone became no service, only showing SOS on the top corner. Both me and my wife used Telus as family plan before. We both transferred to Public Mobile yesterday. Her phone is fine. Please help. Thanks

Re: eSIM no service only showing SOS

Yangkukuyoung — Fri, 06 Mar 2026 12:34:32 GMT

My eSIM installed correctly. Carrier profile is loaded. Maybe public mobile needs to refresh my line?

Re: eSIM no service only showing SOS

softech — Fri, 06 Mar 2026 12:58:37 GMT

@Yangkukuyoung

there is a chance that the error was there because the Public Mobile esim is already installed and just not properly enabled

On iPhone: check Settings > Celluar and see if the eSIM is there. If it is, make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on

If the Public Mobile eSIM is there, disable or delete those non PM sim (eSIM/Physical sim).
If the non-PM sim is physical, remove it. If the non-PM sim is an esim, disable using the SIM Manager on the phone (or set as Secondary and turn off "Turn on this line" for this non-PM esim)

Then reboot the phone and click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetooth connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, open ticket with PM by private message CS Agent using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there will reply to you there

Re: eSIM no service only showing SOS

CSA_PM — Fri, 06 Mar 2026 14:48:44 GMT

Hello @Yangkukuyoung,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage