topic Re: eSIM data not working – calls/SMS OK (iPhone 11) in Get Support

eSIM data not working – calls/SMS OK (iPhone 11)

Hana531 — Fri, 06 Mar 2026 15:34:25 GMT

Using Public Mobile eSIM on iPhone 11.

iOS is up to date.

Activated 4 days ago.

Calls and SMS work.

LTE/3G signal is present.

Mobile data does not work at all.

APN settings screen is not available on iOS.

Network reset and LTE off were tried.

Please reprovision or reset my data service.

Thank you.

Re: eSIM data not working – calls/SMS OK (iPhone 11)

softech — Fri, 06 Mar 2026 04:40:13 GMT

@Hana531 iPhone does not rely on Manual APN update like Android. Instead, make sure Carrier Profile is updated

And there is a chance that the issue was because the Public Mobile esim is not properly enabled

On iPhone: check Settings > Celluar , make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on

And disable or delete those non PM sim (eSIM/Physical sim).
If the non-PM sim is physical, remove it. If the non-PM sim is an esim, disable using the SIM Manager on the phone (or set as Secondary and turn off "Turn on this line" for this non-PM esim)

Then reboot the phone and click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetooth connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, open ticket with PM by private message CS Agent using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there will reply to you there

Re: eSIM data not working – calls/SMS OK (iPhone 11)

Hana531 — Fri, 06 Mar 2026 04:47:47 GMT

Thank you very much for your quick reply. I've already tried what you suggested. So, I will send a orivate message through the link.

Re: eSIM data not working – calls/SMS OK (iPhone 11)

Mkbxbyyy — Fri, 06 Mar 2026 05:04:37 GMT

If troubleshooting does not work , you may have to purchase new eSIM. In app (they will wave the $5 fee most of the time.) it may be an issue with the sim itself

Re: eSIM data not working – calls/SMS OK (iPhone 11)

computergeek541 — Fri, 06 Mar 2026 05:24:58 GMT