topic Re: How long does it take for CS to resolve porting issues? in Get Support

How long does it take for CS to resolve porting issues?

golfball — Fri, 06 Mar 2026 03:18:13 GMT

I tried to port in a line from Fizz Mobile on Tuesday night and said YES to the text but then PM said the account number was invalid after I put the 4 zeros at the front. I submitted a ticket yesterday morning and the port still isn't completed. CS responded to the ticket within 30 mins asking for verification, I replied and then they didn't respond again until this morning at 6AM asking for my email which I then gave. There's been no response all day. Fortunately both lines are still fully functional after the failed port but it's getting close to the end of the bill cycle in a few days and I'd prefer not to renew. If I try to port myself from self serve it just gives an error.

Re: How long does it take for CS to resolve porting issues?

hTideGnow — Fri, 06 Mar 2026 00:57:18 GMT

hi @golfball did you call the portng team? I will send you the phone number

Re: How long does it take for CS to resolve porting issues?

golfball — Fri, 06 Mar 2026 01:03:59 GMT

@hTideGnow I called them first, the agent said this is line is for Koodo, Public has no phone support so go and submit a ticket online.

It is a frustrating situation to wait this long especially I imagine if a failed port made the number stop working properly.

Re: How long does it take for CS to resolve porting issues?

hTideGnow — Fri, 06 Mar 2026 01:08:27 GMT

hi @golfball when you call, you enter the phone number. if it can find the number, it means the port was not done

Re: How long does it take for CS to resolve porting issues?

golfball — Fri, 06 Mar 2026 01:33:20 GMT

@hTideGnow It just sends me to an agent after I enter the number, I ended the call there. Not sure I should try again.

Re: How long does it take for CS to resolve porting issues?

hTideGnow — Fri, 06 Mar 2026 01:39:14 GMT

hi @golfball if the port was done it will say cannot find the number. since it didn't say that, your port was not done 😞

message PM support and wait for rheir reply

Re: How long does it take for CS to resolve porting issues?

slusagm — Fri, 06 Mar 2026 02:53:54 GMT

@golfball

some had success to put the 4 zeros at the end of the account number instead of to the front of it