topic Re: Changed phone number in Get Support

Changed phone number

Rosie88 — Thu, 05 Mar 2026 22:58:38 GMT

Changed my phone number this morning and am unable to receive texts and calls. I can call out, but nothing comes in. Does anyone know what's happening?

Re: Changed phone number

hTideGnow — Thu, 05 Mar 2026 22:23:07 GMT

hi @Rosie88

make sure no other sim or eSIM in the phone , only PM sim is there and enabled

please try Reboot phone and click Reset Network Settings

Re: Changed phone number

Mkbxbyyy — Fri, 06 Mar 2026 05:29:37 GMT

Check in your phone settings to see if phone number was changed on sim.
IPHONE. Settings - cellular - sim - click on sim in question and check if phone number has updated.