topic Re: 2 different accounts (2 sims, 2 different emails, 2 different passwords);cannot login my 2nd acc in Get Support

2 different accounts (2 sims, 2 different emails, 2 different passwords);cannot login my 2nd account

lwbadea57 — Thu, 05 Mar 2026 21:32:28 GMT

Every time I am trying to log into my 2nd account, always is opening my 1st account; in any device. Obvious there 2 different accounts with 2 different plans with 2 different log in credentials (different email and different password).

Re: 2 different accounts (2 sims, 2 different emails, 2 different passwords);cannot login my 2nd acc

softech — Thu, 05 Mar 2026 21:42:27 GMT

@lwbadea57 could be a browser cache problem

Try login using browser with incognito mode, or try using a completely different browser

Re: 2 different accounts (2 sims, 2 different emails, 2 different passwords);cannot login my 2nd acc

sgese — Thu, 05 Mar 2026 21:43:20 GMT

@lwbadea57 You should try one of these solutions

- clear cache

-try different browser

-use private/incognito mode

Re: 2 different accounts (2 sims, 2 different emails, 2 different passwords);cannot login my 2nd acc

BKNS27 — Thu, 05 Mar 2026 21:56:20 GMT

@lwbadea57

I would suggest you use the same password for both accounts but keep the different emails addresses. This would minimize any confusions.

Contact a CS_Agent if you are still having issues login on the second account.

https://urlshortner.tiia.ai/xYpc_I

Re: 2 different accounts (2 sims, 2 different emails, 2 different passwords);cannot login my 2nd acc

lwbadea57 — Thu, 05 Mar 2026 21:50:27 GMT

Incognito was not working; still 1st account is opening; I'll try different browser

Re: 2 different accounts (2 sims, 2 different emails, 2 different passwords);cannot login my 2nd acc

slusagm — Thu, 05 Mar 2026 21:52:30 GMT

try login from different machine

Re: 2 different accounts (2 sims, 2 different emails, 2 different passwords);cannot login my 2nd acc

lwbadea57 — Thu, 05 Mar 2026 22:00:15 GMT

I had before same passwords with diff. emails. And it was working till 6-8months ago; but then something happened and cannot log in into my 2nd account. Luckily I have automat payment set up; I was not bother, but now I need to access my account; and I cannot

Re: 2 different accounts (2 sims, 2 different emails, 2 different passwords);cannot login my 2nd acc

lwbadea57 — Thu, 05 Mar 2026 22:01:17 GMT

Even on an Android phone?

Re: 2 different accounts (2 sims, 2 different emails, 2 different passwords);cannot login my 2nd acc

hTideGnow — Thu, 05 Mar 2026 22:02:36 GMT

hi @lwbadea57 try login from a different computer or different phone

Re: 2 different accounts (2 sims, 2 different emails, 2 different passwords);cannot login my 2nd acc

lwbadea57 — Thu, 05 Mar 2026 22:22:52 GMT

I've already tried on a laptop, a Samsung tablet, and both phones; same result

Re: 2 different accounts (2 sims, 2 different emails, 2 different passwords);cannot login my 2nd acc

hTideGnow — Thu, 05 Mar 2026 22:24:41 GMT

hi @lwbadea57 you have a different login e-mail addresses for the 2 accounts?

maybe ask PM to check

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