Points Reward

LunNg — Thu, 05 Mar 2026 18:17:01 GMT

I have the same issue as another user in this forum. I accidentally redeemed my public points for the wrong thing. Can I change it from Unlimited U.S. Talk, Text and 5GB Data Bundle (30 days) to a $20 bill credit?

Re: Points Reward

hTideGnow — Thu, 05 Mar 2026 18:26:08 GMT

hi @LunNg

what PM support usually does is to reverse the rewards redemption, put the points back for you. Once that is done, you can then go back and redeem the correct one you want

to contact PM support,

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Points Reward

computergeek541 — Thu, 05 Mar 2026 18:53:42 GMT

no need to repeat others

Re: Points Reward

LunNg — Thu, 05 Mar 2026 19:11:37 GMT

Thank you!

topic Points Reward in Get Support

Points Reward

Re: Points Reward

Re: Points Reward

Re: Points Reward