topic Please cancel my order in Get Support

Please cancel my order

Meomeow — Thu, 05 Mar 2026 20:08:51 GMT

Ordered by mistake. The front store said it'd ship in 2 days and estimate arrival showed 2 weeks. I could not cancel order from the email. There is no order number in the email which is strange. I was able to log into my account but there is no option aside from activate because I have not even activated my account/ number.

Public mobile has firmly confirmed my decision not going ahead with the service because the service experience has been so terrible. I can't even connect to real human to resolve this

Re: Please cancel my order

hTideGnow — Thu, 05 Mar 2026 18:02:35 GMT

hi @Meomeow

usually sim card will arrive in a week

if you like, ask PM support agent for help.

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage