topic Re: Error in Get Support

Error

Alex128 — Thu, 05 Mar 2026 20:09:36 GMT

Hi, I had a subscription but I left the country for a bit so I stoped it and before the 90 days i wanted to activate it again and it’s 89 days now and it won’t let me do it and I have to activate a new subscription and plan. Can you help me how to get my old subscription and phone number back?

Re: Error

softech — Thu, 05 Mar 2026 16:33:59 GMT

@Alex128 if you are sure it has not passed the 90 days deadline, then rhe error just indicates that the Eversafe login system is unable to locate your My Account from your email login. But no worries, it is an easy fix for PM support, you will just need to engage them by direct message. Please private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Error

BKNS27 — Thu, 05 Mar 2026 17:30:58 GMT

@Alex128

Never wait until the last couple of days to renew your account due to possible glitches in the system.

Call 1-855-4PUBLIC and dial in your number to double check the status of your account.

If the system can’t locate your number then your account is closed and your number will be returned to the carrier you got the number from. You need to contact that carrier and see if your number is available and open a new account with them. Also you can’t login to your account because it is closed.

If the system indicates that your account is suspended then you are in luck. You will need to make a payment with the CC on file. You will need your security PIN. If you don’t remember your PIN then reset in your account:

https://myaccount.publicmobile.ca/en/account/reset/pin