Cannot send SMS

Vedat — Thu, 05 Mar 2026 14:57:41 GMT

Hello,

I cannot send SMS from my phone number.
Calls and data seem to work, but text messages

are not working.

Could you please help me fix this issue?

Thank you

Re: Cannot send SMS

slusagm — Thu, 05 Mar 2026 15:11:14 GMT

Make sure old sim card is removed and old eSIM disabled, only PM sim is enabled and has the label Primary

Then, Reboot phone and Reset Network Settings

Or contact PM and ask them to refresh your account if that still not work

Since you cannot re receive 2FA code via SMS and properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage