Cellular doesn’t work

Nedzad — Thu, 05 Mar 2026 12:01:41 GMT

When I am not on wifi I am not able to download new emails although my cellular is on. This happened since I installed NordVPN

Re: Cellular doesn’t work

softech — Thu, 05 Mar 2026 15:55:17 GMT

@Nedzad

There seams to be an issue with NordVPN as it is hardcoded to use with IPv6 which PM is not using. But thanks to Community member @victorzhao , there is a trick to force NordVPN to use IPv4 back

Ref: https://productioncommunity.publicmobile.ca/t5/Get-Support/VPN-not-working-with-PM-cellular-data/m-p...

On PC, download iMazing Profile Editor from the Microsoft App Store and launch
On the left hand pane, select Cellular, press the "+ Payload" button on the main pane.
For Data APN, click + at the bottom of the grid. Fill in the "Data APN" column with "isp.mb.com". Leave the rest of the table as is
fill in only the following:
Default APN name: isp.mb.com
Default APN supported IP versions: IPv4 only.
Optional step: on the left hand pane, under General, update:
Payload Display Name: public_mobile_disable_ipv6
Payload Description: Set APN to isp.mb.com and IPv4 only
Target Device Type: iPhone/iPod/iPod Touch
Next, press File -> Edit -> Save As and name the file "public_mobile_disable_ipv6.mobileconfig".
Leave the "Sign profile with" as Do Not Sign
Transfer this file to your iPhone
(one way is to uploaded to OneDrive and downloaded it using the OneDrive app into Phone's Downloads folder.
Open the file on iPhone
On the iPhone, go to Settings -> General -> VPN & Device Management, and click on the new configuration profile to Install it.
Check using any "What's my IP" site to confirm only IPv4 is showing and not IPv6. With this new VPN profile setup, NordVPN should now be working on IPv4 only

Re: Cellular doesn’t work

Nedzad — Thu, 05 Mar 2026 12:58:12 GMT

Thank you very much

Re: Cellular doesn’t work

Nedzad — Thu, 05 Mar 2026 13:42:27 GMT

I forgot mention that I am on iPhone

topic Re: Cellular doesn’t work in Get Support

Cellular doesn’t work

Re: Cellular doesn’t work

Re: Cellular doesn’t work

Re: Cellular doesn’t work