topic Re: I hate this platform in Get Support

I hate this platform

Dalteeerrn — Thu, 05 Mar 2026 01:16:44 GMT

I’ve been here trying to speak with a LIVE AGENT for 30 mins PLEASE HELP

Re: I hate this platform

SKSuh — Thu, 05 Mar 2026 01:18:37 GMT

PM support is via online chats — or the collective wisdom of this community forum

Re: I hate this platform

slusagm — Thu, 05 Mar 2026 01:20:27 GMT

If you are lost and cannot open ticket using Chatbot, then message them

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: I hate this platform

Socrates8567 — Thu, 05 Mar 2026 01:21:09 GMT

It can be incredibly frustrating when you just want to talk to a human being to sort out a phone issue, and you realize there isn't a phone number to call.

The short answer is that Public Mobile is a "digital-only" discount brand. To keep their prices lower than the big players (like Telus, Bell, or Rogers), they cut out the overhead of call centers and physical stores.

It's just a waiting game now until someone reaches back to you.

Reach out to the Public Mobile support team to assist you.

If you are able to log into your account, use SIMon the chatbot.

If you're unable to log into My Account for any reason, ask the Public Mobile support team to help.

You can submit ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

The Customer Service support team will reply to your community inbox found here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: I hate this platform

Dalteeerrn — Thu, 05 Mar 2026 01:45:27 GMT

I got this text message and would like to know how to apply it

Re: I hate this platform

umnikke8 — Thu, 05 Mar 2026 02:35:01 GMT

That sure is a poor communication, it doesn't give any information on how to proceed. Best to contact customer service via a message on these forums as others have posted instructions for.

Re: I hate this platform

hTideGnow — Thu, 05 Mar 2026 02:38:18 GMT

hi @Dalteeerrn you have submit a ticket with PM ? But it is late now, try tomorrow

As far as I know, you just need to port your number back, then message PM after for them to apply the offer for you

Re: I hate this platform

Dalteeerrn — Thu, 05 Mar 2026 17:44:00 GMT

I was told to come to the community to submit a recipe. Idk how to sucumbir a ticket, nor how to “pm” this platform is not user friendly for those who r not tech savvy 😞

This platform is horrible

Dalteeerrn — Thu, 05 Mar 2026 17:47:55 GMT

I had this text sent to me and I would like to know how to apply it. Please, no one don’t tell me to “pm” or submit a ticket. I’ve been trying for 12hrs and NEED HELP dammit. It shouldn’t b so hard:(

Re: This platform is horrible

hTideGnow — Thu, 05 Mar 2026 18:01:49 GMT

hi @Dalteeerrn

we answered your question already yesterday

and yes, the answer is the same, message agent.

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

(we are just customers here, so this is how much we can help if you do not message them)