topic Re: Request to Remove Saved Payment Method in Get Support

Request to Remove Saved Payment Method

Heeju — Wed, 04 Mar 2026 17:41:11 GMT

Hello,

Since my subscription has been cancelled, I would like to request that my saved payment method be permanently removed from my account.

Please confirm once it has been deleted.

I understand your refund policy. However, I would like to clarify that I submitted a cancellation request around 3:00 AM on March 1 and cancelled my subscription as soon as I was able to find the option.

As I am permanently leaving Canada and will no longer be able to use the service, I kindly ask if a partial refund could be considered as a goodwill exception.

Thank you!

Re: Request to Remove Saved Payment Method

softech — Wed, 04 Mar 2026 17:43:44 GMT

@Heeju

You have to check with PM CS agen directly

Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Request to Remove Saved Payment Method

BKNS27 — Wed, 04 Mar 2026 17:50:09 GMT

@Heeju

Unfortunately PM is a prepaid service therefore no prorated refund.