topic Re: Rewards in Get Support

Rewards

BonnieBMac — Wed, 04 Mar 2026 00:56:10 GMT

Hi! I purchased 15 days of Unlimited US talk and text on March 1st with my Reward points. It took my points but I never received the reward? What do I do?

Re: Rewards

porcupine — Wed, 04 Mar 2026 01:12:40 GMT

Click on the pink chat link and follow the prompts for help with that

Re: Rewards

Socrates8567 — Wed, 04 Mar 2026 01:12:42 GMT

That is incredibly frustrating. Using up your hard-earned points only to have the service not kick in—especially for something as essential as talk and text—is a major headache.

Because Public Mobile is a prepaid, self-service brand, there isn't a traditional call center to ring up. However, we can usually track down where the glitch happened.

First, let's verify if the transaction actually went through or if it's just "stuck."

Log into your Public Mobile My Account. Go to the Payments or History tab. Look for a line item showing the point redemption. If it shows as "Success" but the minutes aren't working, it’s a provisioning error on their end.

It sounds cliché, but Public Mobile’s system sometimes needs a "nudge" to recognize a new add-on. Turn your phone completely off for 30 seconds and back on. Toggle Airplane Mode, Turn it on for 10 seconds, then off to force a reconnection to the tower.

If it's not there and still need help, reach out to the Public Mobile support team to assist you.

If you are able to log into your account, use SIMon the chatbot.

If you're unable to log into My Account for any reason, ask the Public Mobile support team to help.

You can submit ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

The Customer Service support team will reply to your community inbox found here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Rewards

hTideGnow — Wed, 04 Mar 2026 01:15:47 GMT

HI @BonnieBMac

did you check your My Account? On the main page of My Account or app, click Usage Breakdown under the usage meter and see if the addon is there

also check the Payment history, it should have a transaction showing PM added the addon to you

if you cannot find it, ask PM agent to check.

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage