topic Re: invalid sim card in Get Support

invalid sim card

mengxiu — Wed, 04 Mar 2026 16:06:36 GMT

hi,

always show no sim card, my is phisical sim card. but so time show no sim card, i have to restart my phone, then it is ok.

but today i have to restart the phone 8 times,

can anyone fix for me?

Re: invalid sim card

hTideGnow — Tue, 03 Mar 2026 23:22:00 GMT

HI @mengxiu

this is usually a faulty phone issue, problem with the sim slot

if you have another phone, try to use that for a day or two to confirm it is not the sim card. I don't want you to go out and buy a sim card only to find out it is a problem with the phone

Re: invalid sim card

BKNS27 — Tue, 03 Mar 2026 23:34:27 GMT

@mengxiu

Is the SIM tray made from plastic? I have the same issue with my Samsung S9 with a plastic SIM tray. Order a new tray and no more issues. iPhones have a metallic SIM tray so no issues with my iPhone.

Re: invalid sim card

mengxiu — Wed, 04 Mar 2026 01:06:57 GMT

is regular plastic sim card, and the metallic sim tray with iphone, never have issue before, don't know why have issue this time

Re: invalid sim card

BKNS27 — Wed, 04 Mar 2026 02:19:15 GMT

@mengxiu

The SIM is not lined up with the reader on the Samsung phone.
I tried to use superglue to fix the plastic SIM tray but only worked for a short time.