topic Re: Messaging about 3G service in Get Support

Messaging about 3G service

Barb_ara — Tue, 03 Mar 2026 18:16:53 GMT

I continue to get messages about having to switch plans as 3G service is being discontinued end of March/26 in Winnipeg. When I was first advised of requiring to change to 4g service, I updated my plan. Why do I continue receiving messaging regarding this?

Re: Messaging about 3G service

porcupine — Tue, 03 Mar 2026 18:25:34 GMT

Click on the pink chat link to contact an agent for help with that

Re: Messaging about 3G service

Yummy — Tue, 03 Mar 2026 18:25:57 GMT

Sometimes PM does sent unnecessary messages. Nothing you can do about it - just delete them if they do not concern you.

Re: Messaging about 3G service

Sansan — Tue, 03 Mar 2026 18:55:31 GMT

@Barb_ara

Please note that the service shutdown is about your 3G phone, not the plan that you have. The message is not tell you to switch plans, but PHONE

What phone do you have? Check your phone's settings for voLTE.

If you don't see it, you will need a new phone after the date indicated if you live in Winnipeg Manitoba.

If your phone is 3G only, you will not be able to use it, period.

You can check your IMEI in the link below.

https://www.publicmobile.ca/en/bc/get-help/articles/volte