topic Re: CS_Agent - please send me a qr code for esim - i cannot proceed to activation in Get Support

CS_Agent - please send me a qr code for esim - i cannot proceed to activation

Trueno92 — Sun, 15 Mar 2026 16:02:59 GMT

Hi there, my phone is flagged as no esim compatible but it does allow for esim, can you please allow me to activate a qr code esim please?

Trueno92 — Tue, 03 Mar 2026 18:25:44 GMT

iiiiii

porcupine — Tue, 03 Mar 2026 18:23:37 GMT

Click on the pink chat link to contact an agent for help

Yummy — Tue, 03 Mar 2026 18:24:05 GMT

Remove your personal data from public forum.

If you need assistance from PM staff open a ticket through chatbot. PM staff does not monitor this customer's forum...

Trueno92 — Tue, 03 Mar 2026 18:25:29 GMT

has anyone been able to receive a qr code esim to proceed with activation? i only made this thread because the CS chat asked me to open it.

slusagm — Tue, 03 Mar 2026 18:35:12 GMT

i heard it is now possible. but you will need to check with PM directly.

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Trueno92 — Tue, 03 Mar 2026 20:53:48 GMT

Thanks for the help, i have PM'd CS_Agent but after 2 hours still no reply. thanks!